Warranty Info

The following provides our standard warranty policy for all Innova® branded products.

New Product Limited Warranty

Equus Products, Inc. ("Equus") warrants to the original purchaser that this unit is free of defects in materials and workmanship under normal use and maintenance for a period of one (1) year from the date of original purchase. If the unit fails within the one (1) year period, it will be repaired or replaced, at Equus' option, at no charge, when returned prepaid to the Equus Technical Service Center with Proof of Purchase. Installation labor is not covered under this warranty. The sales receipt may be used for this purpose.

All replacements parts, whether new or re-manufactured, assume as their warranty period for only the remaining time of this warranty. This warranty does not apply to damage caused by improper use, accident, abuse, improper voltage, service, fire, flood, lightning, or other acts of God, or if the product was altered or repaired by anyone other than the Equus Technical Service Center. Consequential and incidental damages are not recoverable under this warranty. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state. No portion of this warranty may be copied or duplicated without the expressed written permission from Equus.

THIS WARRANTY IS NOT TRANSFERABLE

Obtaining Warranty Service:
Products requiring service should be returned as follows:

  1. Call the Technical Service Center to obtain a Return Reference Number:
    * USA & Canada = 1-800-544-4124 (Monday – Saturday, 6:00AM-6:00PM Pacific Time)
  2. Package the product carefully to prevent shipping damage
  3. Include your name, return address, and a day contact phone
  4. Enclose a copy of the dated sales receipt
  5. Describe the problem
  6. Ship prepaid to:
  • Equus Products, Inc.
    Technical Service Center
    17352 Von Karman Avenue
    Irvine, CA 92614
    U.S.A.
  • Phone: 1-800-544-4124
    Monday – Saturday
    6:00AM-6:00PM (Pacific Time)
    Fax: 714-241-3979
    Web: www.equus.com
    Contact Form: Technical Support Form